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We currently provide comprehensive installation services within a generous 50-mile radius of our San Francisco headquarters location. This extensive service area encompasses most of the Bay Area including San Jose, Oakland, Berkeley, Palo Alto, and surrounding communities. Our team makes regular service runs throughout this entire region. For customers just outside our current service zone, we're happy to discuss potential special arrangements. Please contact our customer service team with your complete address details so we can confirm exact service availability for your specific location. We're activealy looking to expand our service territories in the coming months, so be sure to ask about our expansion plans if we can't currently serve your area.

The vast majority of our in-stock items are typically available for prompt delivery within just 1-3 business days from when you place your order. We maintain extensive inventory across our warehouse network to ensure fast fulfillment. For special orders, custom products, or items requiring manufacturer sourcing, delivery times can vary significantly by product type but generally range from approximately 2-6 weeks depending on current demand and supplier availability. During peak seasons, some delays may occur. When you place your order, our system will automatically calculate and provide you with the most accurate estimated delivery date based on real-time inventory data and shipping schedules. We also offer expedited shipping options for most items if you need your products sooner.

Every product we sell comes with comprehensive manufacturer warranty coverage, with protection periods ranging from a minimum of 1 year up to full lifetime coverage depending on the specific item and brand. Our premium installation services are backed by an industry-leading 2-year guarantee against any defects in workmanship or installation-related issues. The warranty process is simple: if you experience any problems, just contact our service department with your original order information. We'll either dispatch a technician to correct the issue or coordinate with the manufacturer for product replacements. Some exclusions apply to consumable items and normal wear-and-tear. Full warranty terms and conditions are provided with every purchase and are also available on our website for review before you buy.

Absolutely! While we specialize in and highly recommend the combination of premium quality products with our expert professional installation services, we completely understand that some customers prefer to handle installation themselves or work with their own contractors. You're absolutely welcome to purchase any of our products as standalone items. For DIY customers, we provide detailed installation guides, product specifications, and access to our technical support team to answer any questions you might have during your project. Many of our products are designed with straightforward installation in mind, though some may require professional skills. Our sales team can advise you on the complexity level of installing specific products if you're considering doing it yourself.